Customer Reviews
See what Atlanta homeowners and businesses say about J&M Locksmith. We're proud of the trust we've earned since 2013.
Why Atlanta Trusts J&M Locksmith
With nearly 200 Google reviews and a 4.7-star rating, J&M Locksmith has built one of the strongest reputations of any locksmith in metro Atlanta. Owner Eugene Rozhavsky founded J&M in 2013 with a straightforward commitment: show up fast, do honest work, and charge a fair price. More than a decade later, that commitment shows up consistently in what customers say.
The themes that appear most often across our reviews: fast response times (typically 15–25 minutes inside the Perimeter), transparent upfront pricing with no surprise charges, and technicians who explain what they're doing and why. Customers regularly mention that Eugene or his team identified an additional issue — a loose door frame, a worn cylinder — and either fixed it on the spot or flagged it honestly without pressuring for an upsell.
We hold a Georgia Low Voltage License (LVU209417), carry full liability insurance, and are registered through NASTF and 1-800-Unlocks. Every technician on our team is background-checked, trained on residential, commercial, and automotive hardware, and dispatched in a fully stocked mobile workshop — which means nearly every job can be completed in a single visit.
We serve homeowners in Buckhead, Sandy Springs, Decatur, Brookhaven, and across the Atlanta metro; businesses from small offices to multi-suite commercial buildings; and drivers locked out anywhere from a parking deck to the side of the highway. The reviews below come from real customers across all three categories.
What Atlanta Customers Say
Testimonials from homeowners, businesses, and drivers across metro Atlanta.
Residential Locksmith Reviews View Residential Services →
Called J&M at 11pm after locking myself out of my Buckhead apartment. Eugene arrived in about 15 minutes and had me back inside without any damage to the door. Very professional and the price was fair for after-hours service. Will absolutely call again if I ever need a locksmith.
— Sarah M., Buckhead
Had all the locks rekeyed on our new Sandy Springs home. The technician was thorough, explained the difference between rekeying and replacing, and recommended Medeco for the front door. Finished the whole house in under two hours. Honest advice, fair price — great experience.
— David K., Sandy Springs
My Virginia-Highland bungalow still had the original flimsy locks from the 1980s. J&M installed proper deadbolts on all three entry doors and noticed the back door frame was loose — reinforced that too without being asked. Felt significantly safer the same day they left.
— Rachel P., Virginia-Highland
Had J&M install a Yale smart lock on my front door and a Schlage keypad on the garage entry. They handled all the programming, made sure everything synced to my phone before leaving, and the door alignment stayed perfect. Really clean install — no drama, no callbacks needed.
— Mike S., Dunwoody
Needed copies of some unusual keys — an older Kwikset plus a mailbox key that hardware stores always mess up. J&M had the right blanks in their van and cut them on the spot. They tested each key in the actual lock before leaving. Small detail but I really appreciated it.
— Christine W., Chamblee
Someone tried to break into my East Atlanta house while I was at work — frame was damaged and the lock wouldn't seat properly. J&M came out same day, repaired the frame, replaced the deadbolt, and suggested a door reinforcement kit. Fast response, honest about what actually needed fixing, no upsell.
— Tom B., East Atlanta
Commercial Locksmith Reviews View Commercial Services →
We use J&M for our Brookhaven office building. They designed and installed a master key system for 12 suites with different access levels for tenants, maintenance, and building management. Also replaced the panic bars on both fire exits. Very organized, documented everything, and followed up after the install.
— James T., Brookhaven
J&M installed a keypad access system for our Buckhead office — wired it properly, programmed individual codes for each employee, and walked me through the admin panel. A year later I needed to add a second door and they came back, recognized the existing setup immediately, and matched everything without starting from scratch.
— Lisa H., Buckhead
Called Sunday morning when I locked my keys inside the office. They answered right away, gave me an upfront quote before dispatching, and the tech arrived in under 30 minutes. Got in without any damage to the door. After-hours rate is standard for the industry — just appreciate that they're honest about it upfront.
— Ashley R., Decatur
After a break-in attempt near our Sandy Springs law office, we upgraded to Medeco high-security locks throughout. J&M explained the different security ratings, helped us choose the right grade for each door type, and completed the installation in one afternoon. Their knowledge of commercial-grade hardware is genuinely impressive.
— Robert N., Sandy Springs
A city inspector flagged our Chamblee warehouse for non-compliant exit hardware on three doors. J&M assessed everything, sourced the correct Von Duprin panic bars, and had all three doors installed and reinspected within the week. They knew exactly what code compliance required — saved us from a much bigger problem.
— Dana K., Chamblee
Automotive & Emergency Reviews View Automotive Services →
Locked my keys in the car in a Midtown parking deck. J&M arrived in about 20 minutes and opened it without leaving a single scratch on the door frame. Reasonable price, calm and professional — I was stressed and they made the whole thing easy. Would have been a much worse afternoon without them.
— Maria L., Midtown
Lost my only key for my 2021 Honda. J&M came to my Buckhead apartment with the right blank, cut and programmed the transponder key on the spot. Way cheaper than the dealer quoted me and I didn't have to tow the car anywhere. The whole thing took about 45 minutes from my first call.
— Carlos R., Buckhead
Needed a spare transponder key made for my SUV in Roswell. J&M came to my house, tested the existing key first to confirm it was working correctly, then made a perfect copy on the spot. The dealer wanted twice the price and a week's wait. This was done in my driveway in under an hour.
— Jennifer M., Roswell
Locked out at 3am in Decatur after losing my keys. J&M picked up on the first ring and had a tech there in about 20 minutes. The technician was calm and professional despite the hour, didn't make me feel bad about the situation. Had me back inside quickly. Absolutely worth it for the peace of mind.
— Kevin T., Decatur
Someone broke into our Tucker home while we were out of town. Police cleared the scene and we called J&M from the driveway. They were there within the hour — changed all exterior locks, reinforced two door frames, and installed a security bar on the sliding glass door. Thorough, fast, and exactly what we needed.
— Patricia C., Tucker
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4.7 stars · 198 verified reviews · Google & Yelp
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