Privacy Policy

Effective Date: March 12, 2026
Last Updated: March 19, 2026

J&M Locksmith ("we," "us," or "our") operates the website jm-locksmith.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our locksmith services.

Information We Collect

Information You Provide

When you contact us through our website, by phone, or in person, we may collect:

  • Name and contact information (phone number, email address)
  • Service address or location
  • Vehicle information (for automotive locksmith services)
  • Details about the locksmith service you need
  • Payment information (processed securely, not stored on our servers)

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Pages visited and time spent on pages
  • Referring website or search terms
  • Device type and operating system

We use Google Analytics and Google Tag Manager to collect website usage data. This data helps us understand how visitors use our site and improve our services.

How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our locksmith services
  • Respond to your inquiries and service requests
  • Schedule appointments and dispatch technicians
  • Process payments for services rendered
  • Send service confirmations and follow-up communications
  • Analyze website traffic and improve our online presence
  • Comply with legal obligations

SMS/Text Messaging

When you submit a service request through our website and opt in to receive text messages, you consent to receive SMS messages from J&M Locksmith related to your service request. This may include appointment confirmations, technician arrival updates, and follow-up communications.

  • Message frequency: Message frequency varies based on your service request activity.
  • Message and data rates: Message and data rates may apply. Check with your mobile carrier for details.
  • Opt out: You can opt out of SMS messages at any time by replying STOP to any message. You will receive a one-time confirmation that you have been unsubscribed.
  • Help: Reply HELP to any message for assistance, or contact us at (404) 824-3777.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service providers: Third-party tools that help us operate our business (e.g., scheduling software, payment processors, analytics services)
  • Legal requirements: When required by law, court order, or governmental authority
  • Business protection: To protect our rights, safety, or property

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

  • Essential cookies: Required for the website to function properly
  • Analytics cookies: Help us understand how visitors interact with our website (Google Analytics)
  • Marketing cookies: Used to deliver relevant advertisements (Google Ads)

You can control cookies through your browser settings. Disabling cookies may affect certain website functionality.

Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Opt out of SMS text messages by replying STOP

To exercise any of these rights, contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, contact us:

J&M Locksmith
4920 Roswell Rd. Suite #42, Brookhaven, GA 30319
Phone: (404) 824-3777
Website: jm-locksmith.com